STAR Service Request | SMI Realty Management

Our maintenance team will provide routine maintenance to all kitchen appliances, all plumbing fixtures, and electrical outlets. Residents can call our hotline number 1-888-851-STAR (7827) or complete a service request form on-line.

During business hours, the hotline is answered by our professional staff and a service request is immediately sent to the service technician at your community.

After hours, the hotline is answered by voice mail. Residents may leave a message for non-emergency requests to be addressed within 24 hours. For after hours emergency service, residents can still contact the STAR line. They will dispatch a technician within one hour. After hours emergencies are:

No heating if outside temperatures are below 50 degrees
No air-conditioning if outside temperatures are above 95 degrees
Commode stoppage in an apartment with one bathroom
No electrical service to an entire room
Water leaks on flooring or carpeting

Any time a service technician works in your home, a written copy of the service request will be left in a visible location.

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* Required Information / Campos Obligatorios

Contact Information

* Name / Nombre:

* Community Name / Propiedad:

- Please Select - Beamer Place Braeswood Oaks Brookbend Canterbury Court Chase Crossing Forest Creek Sterling Bay Stone Forest The Brook in Travis Heights Wildflower Apartments Willow Tree Woodcreek of Northwest Crossing

* Address / Dirección::

* Apartment Number / / Número de apartamento:

* Provide detailed description of service needed:

* Permission to enter?

- Select - Yes No

* Do you have pets?

- Select - Yes No

* Do you have an alarm?

- Select - Yes No

* Email / Correo:

* Contact Phone Number - only one phone number is required.

Home Phone:

Cell Phone:

Work Phone:

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